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Complaint for Ottawa Public Health Programs and Services

At Ottawa Public Health, we are committed to providing safe, inclusive, and high-quality services that meet the needs of the community.

A complaint is an expression of dissatisfaction related to an Ottawa Public Health (OPH) program, service, policy, employee, volunteer or learner made by a complainant who believes that OPH has not provided a service experience or program to their satisfaction and a response is explicitly or implicitly expected.

If an Ottawa Public Health program, service, or employee/student/volunteer did not meet your expectations, use the form below to submit a complaint.

Please indicate your acknowledgment by checking the boxes below:

I understand that Ottawa Public Health will review my complaint and provide a response within 20 business days.

I understand that Ottawa Public Health will not respond to complaints without valid contact information.

I understand that electronic submission of personal and confidential health related information to Ottawa Public Health is not recommended.

I understand that this form is for complaints about Ottawa Public Health programs or services only and not for complaints about community facilities.

For complaints about community facilities such as restaurants, nail salons, or public pools. Use this form instead to ensure appropriate management of your concern.

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Complaint for Ottawa Public Health Programs and Services

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Reporting something to Ottawa Public Health or returning a message

8-1-1 Health

2-1-1 Ontario

3-1-1 City of Ottawa